Privacy Policy

Privacy statement

Thistle Housing Association is committed to protecting the privacy of our customers. Our website privacy statement outlines the types of personal information we collect from our website and what steps we take to safeguard that information.

We will only use the information that we collect about you lawfully (in accordance with the new General Data Protection Regulations 2018). Under the terms of the GDPR legislation, we are required to explain to you how we will treat any personal and/or private data which we collect from you.

Thistle Housing Association is a Data Controller, for the purposes of complying with GDPR, our Corporate Services and Governance Manager Daniella Sprott will deal with GDPR enquiries.

Thistle Housing Association website is owned and operated by us. Should you wish to access any of the information that we store about you, or wish to request we remove the data entirely, please simply email us at

What Information do we collect?

In order to communicate with you and/or allow you to report matters to us we need to know certain personal information which will be collected upon registering with the site.

We may collect and process the following data about you:-

(1) information that you provide by filing in forms on our website (or via those on the partner websites we make use of);
(2) information provided at the time of registering to use our website
(3) correspondence from you and your responses to any research surveys sent to you by us;
(4) details of transactions you carry out through our site
(5) details of your visits to our site including but not limited to traffic data, location data, and other communication data.

It is our policy that this information is private and confidential. Unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information the personal information you provide to us (where required) is stored in a secure location, and is accessible only by designated staff. We will use it only for the purposes for which you provide the information under this privacy statement.

We will not sell, rent or trade to third parties any personal information you provide to us, and we will only store it for as long as is necessary to continue providing the required service(s) to you.

Computer Tracking and ‘Cookies’

Thistle Housing Association makes use of internet browser cookies, which we use to ensure that your experience of our website is as effective as possible. Cookies are small amounts of information which we store on your computer and exist to improve the ease of use of this site. You may choose not to use cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However if you select this setting you may be unable to access certain parts of our site.

In addition to cookies, our website also makes use of ‘Google Analytics to allow us to better understand traffic patterns and user behaviour while on our website, None of the data collected through cookies or analytics, allows us to identify you as an individual (we don’t “see” any personal data about you, other than things like your IP address).

Giving your consent

It is important that you read and understand these statements. By using this site, a binding agreement between yourself (and/or your business) and Thistle Housing Association will be created allowing us to use your information in this way.

Disclosures

We warrant that we will not disclose your information or personal details to any other third party without your approval other than is set out elsewhere in this privacy statement.

We will not send you any unsolicited e-mail unless you have given your prior consent. We will seek to act in the best interest of our clients, and will not abuse our position of data controller for any commercial gain.

We may also use the information we collect about you in order to prevent or detect fraud or abuse of this site to assist in verifying your identity in such instances, we may make searches of our data records and reserve the right to cooperate with law enforcement agencies should fraud or illegal activities occur. If you give us false or inaccurate information and we suspect fraud, we will record this. We may use this information to protect our interests including without limitation to protect the rights, property or safety of Thistle Housing Association, our tenants or others. This includes exchanging information with other companies and organisations for the purposes of credit risk and fraud reduction.

Contact us

Should you wish to contact us regarding this privacy statement please contact us at
Or write to:
Thistle Housing Association
26 Glenmore Avenue
Toryglen
Glasgow
G42 0EH

Have we done something wrong?

If you think there is a problem with the way we have handled your data then be aware you have the right to raise a complaint to the ICO (Information Commissioner’s Office).  We would be grateful if you spoke to us about the issue first, but if you’d prefer to go direct to the ICO you can visit: https://ico.org.uk/.